We can reimburse you if something’s not right.
Shop with peace of mind, we protect your eligible purchases. If your order doesn’t arrive or isn’t as the seller described, we can help you get your money back.​

Shop with peace of mind, we’ve got you covered.We’re looking out for you if something goes wrong with your online shopping. If your eligible PayPal purchase doesn’t go as planned, we can help you get your money back and get your return shipping costs refunded.

---

If your order never showed up…

We can help you get a refund for that pair of shoes or concert ticket you were eagerly awaiting, but never received.

We’ve got you covered.

If you paid with PayPal, even on international websites, your eligible purchases are covered with no extra cost.

Or arrived damaged or not as described…

Gift got broken in transit? Booked flights for July but got tickets for June? Don’t worry, we can help you get reimbursed.

Want to return an item?​

If you’re not satisfied with an item you’ve purchased with PayPal, even on an international website, we can refund your return shipping costs*. 

---

Here’s the three simple steps to get reimbursed
​ If there’s an issue with an item you’ve ordered online, you have 180 days to open a dispute from the date the payment was made

Try to resolve the issue with the seller.
If something goes wrong with your purchase, start by visiting our Resolution Center and try to resolve the issue directly with the seller. To do this, open a dispute within 180 days from the date the payment was made.
​Open a dispute

Couldn’t reach an agreement? Escalate to a claim.
If you’re unable to resolve the issue with the seller, visit our Resolution Center within 20 days after opening the dispute to escalate the process to a claim. Let us review it and decide the outcome.
​Escalate to a claim

We investigate and resolve the claim.
​ To be able to make an informed decision, we may ask you for some supporting documents. We’ll refund you up to the full amount of the purchase and original shipping costs if the case has been decided in your favour.
See all details

View More