We can reimburse you if something’s not right.
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If your order never showed up…We can help you get a refund for that pair of shoes or concert ticket you were eagerly awaiting, but never received.
We’ve got you covered.If you paid with PayPal, even on international websites, your eligible purchases are covered with no extra cost.
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Or arrived damaged or not as described…Gift got broken in transit? Booked flights for July but got tickets for June? Don’t worry, we can help you get reimbursed.
Want to return an item?If you’re not satisfied with an item you’ve purchased with PayPal, even on an international website, we can refund your return shipping costs*.
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Here’s the three simple steps to get reimbursed
If there’s an issue with an item you’ve ordered online, you have 180 days to open a dispute from the date the payment was made
Try to resolve the issue with the seller.
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Couldn’t reach an agreement? Escalate to a claim.
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We investigate and resolve the claim.
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